Customer satisfaction is extremely important to us. We will endeavor to digitally deliver 100% of Looplicious customer orders.
Due to the nature of our products (non-tangible irrevocable goods), all digitally delivered products from Looplicious that have been digitally shipped to the customer are not eligible for return or refund. However, the customer may at any time cancel their order before payment has been processed. We recommend checking any previous orders before completing a transaction to ensure you do not purchase any Looplicious pack twice. Any duplicate orders will not be eligible for a refund due to the nature of our products.
We also strongly recommend that all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from Looplicious. In the unlikely event of a failed / broken hard drive, Looplicious will only replace download links for a previous order upon confirmation of the customer’s previous order, as well as a copy of the corresponding purchase receipt. This is applicable to all orders made within a two year period. Any purchases of a older date than two years will not be covered.
We reserve the right to refuse any refund requests.